Enjoy Free Standard Shipping. The Shipping Costs For Any Returns Will Be the Responsibility of the Customer.
|FREE STANDARD SHIPPING||on all orders||
3-7 business days
|EXPRESS DELIVERY||add $15 to shipping total||2 business days|
|NEXT DAY EXPRESS DELIVERY (arrive after 3:00)||add $25 to shipping total||1 business day|
Enjoy free standard shipping. Any return shippping costs are the responsibility of the customer.
Regular delivery for in-stock merchandise is 3-7 business days. For Express Delivery* add an additional $15.00 and for Next-Day Express Delivery* add $25.00 (must be placed before noon EST.). Next-Day Service is available for delivery on the next regular business day. If you require Saturday delivery, please contact us at 1-888-416-6004 for delivery options based upon your specific location. Shipments to Alaska and Hawaii follow the same rate schedule, however regular delivery will take an extra 3 days.
*We regret that Express or Next-Day Service cannot deliver to PO Boxes or APO/FPO addresses. Recipient's telephone number is required on all orders.
Any promotional discount or allowance (i.e. Free Shipping) will be applied when the order is processed through our order department. Free Shipping offers do not include express shipping charges.
We do not accept international orders through the website
Heidi Daus Return Policy
We are committed to providing you with great customer service and making a return as easy as possible. If you are not satisfied with your purchase you may return any unused merchandise for a refund. Your return must be recieved within 30 days of purchase to be considered for a refund. Gift recipients will receive store credit. The following exclusions apply: Sweepstakes Prizes, Gift Cards, select Promotional Offers. Merchandise returned must be in its original condition and packaging. A refund is subject to the merchandise being reviewed by our Quality Control Department. Merchandise that is damaged or altered in any way cannot be returned. Please note only items purchased directly at heididausdesigns.com, by the customer may be accepted for a return.
Step #1: Complete Return Form
Complete the Return form included with your order. Be sure to include the Return form in your package and return it to us within 30 days of purchase date.
If you have misplaced the Return form included with your order, you may print one by clicking the
Return Form link*.
You will need Adobe Reader to access and print the Return Form.
Click here to get *Adobe Acrobat Reader.
Step #2: Packaging and Labels
Securely repackage your merchandise, cover or remove any original mailing address label or carrier barcodes from the outer package. Merchandise returned must be in its original condition and packaging. Write down your tracking number for your records.
Ship your return via UPS or your preffered carrier. All customers are responsible for covering the shipping cost of their returned item. Drop off your return at any UPS location or carrier approved dropbox. Merchandise returned is the responsibility of the sender until it is signed for by Heidi Daus Designs. Once the product is received at our warehouse in good condition and fits within the 30 day window, we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non-refundable.