We are committed to providing you with great customer service and making a return as easy as possible. If you are not satisfied with your purchase you may return any unused merchandise for a refund within 30 days of purchase. Merchandise returned must be in its original condition and packaging. A refund is subject to the merchandise being reviewed by our Quality Control Department. Merchandise that is damaged or altered in any way cannot be returned. Please note only items purchased directly at HeidiDausDesigns.com, by the customer may be accepted for a return.
Step #1: Complete Return Form
Complete the Return form included with your order. Be sure to include the Return form in your package and return it to us within 30 days of purchase date.
If you have misplaced the Return form included with your order, you may print one by clicking the
Return Form link*.
You will need Adobe Reader to access and print the Return Form.
Click here to get *Adobe Acrobat Reader.
Step #2: Packaging and Labels
Please use the pre-paid UPS label enclosed with your purchase to ship your return. Securely repackage your merchandise, cover or remove any original mailing address label or carrier barcodes from the outer package. Merchandise returned must be in its original condition and packaging. Write down your UPS tracking number for your records.
Affix the pre-paid UPS label to the outside of the package and ship via UPS. Drop of at any UPS location.
Merchandise returned is the responsibility of the sender until it is signed for by Heidi Daus Designs. Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non-refundable.